We have trained technicians that can solve most service problems over the phone. If we are unable to solve the problem over the phone then you have two options: you can crate the machine up and send it to us or we can schedule a service call to your come to your shop to rectify the problem.
OUR SERVICE CHARGES
| Labor (Machine purchased directly from equipment, ltd) | |
| Hourly Rate | $ 100.00 |
| Daily Rate (8 hours max.) | $ 750.00 |
| Overtime (after 8 hours, weekends & holidays) | rates x 1.5 |
| Labor (Machine not purchased directly from equipment, ltd) | |
| Hourly Rate | $ 125.00 |
| Daily Rate | $ 1,000.00 |
| Overtime (after 8 hours, weekends & holidays) | rates x 1.5 |
| Travelling Time | |
| Hourly Rate | $ 50.00 |
| Daily Rate | $ 400.00 |
| Transportation | |
| Car rental & airfare | at cost |
| Company car | $ .66 per mile |
| Expenses and Lodgings | |
| Lodgings (Moderately priced hotels) | at cost |
| Daily Living Expenses (not including Lodgings) | $ 75.00 |
| Parts & Materials | |
| Supplied by Equipment, ltd., in connection with field service will be invoiced separately | |
| Guarantee | |
| Six (6) months from date of invoice on machine parts, unless abused | |
| Terms of Service Call Invoice | |
| All invoices for service calls are due 15 days from invoice date and no early payment discount apply |